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Job Title, Keywords, Req ID
  • Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN ● Req #5982
    March 1, 2024
    Position Summary: Perform accurate and efficient front-line contact center functions for automotive customers. Our client is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Overall Responsibilities: · Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’) · Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution t ... More
  • Waterloo, ON, Canada ● Req #6007
    February 23, 2024
    Position Summary: This on-site position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre-sales, post sales, billing and support, as per LOB (SOW) specifications.  This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations ... More
  • Waterloo, ON, Canada ● Req #5983
    February 14, 2024
    Position Summary: The Operations Manager will oversee the performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction.   Overall Responsibilities: Lead, manage and develop supervisors through interactions and motivation. Foster a culture of team spirit and hospitality. Highly visible and accessible to team via floor presence. Perform supervisor duties as requi ... More
  • Waterloo, ON, Canada ● Req #5949
    February 6, 2024
    Position Summary: The Quality Coach provides support and Interaction monitoring support (as applicable) for a program or a vertical account either within a site and/or across multiple locations. This incumbent will conduct both Process Level and/or Agent Level contact Interactions between a Contact Center Representative and our client’s End User. This individual is responsible for the accuracy of evaluations, interaction assessment. Additionally, this individual contributor influences agent deve ... More