Customer Development Manager - Xi'an, China

ROLE PURPOSE

职责概要

This role is responsible for developing, achieving and managing T10 Cities’ sales targets and strategy. The candidate will develop and maintain effective customer relationships and can work independently to handle most of the sales activities/sell most of our products.

Strategic Role Responsibilities

战略角色职责

• Monitoring competitor activity and competitors’ products; anticipating potential negative and positive impacts on the business and adapting strategy accordingly.
• Identify key opportunities and risks in the territory
• Develop deep understanding of territory to maximize sales opportunities
• Developing new customer acquisition strategies
• Keeping up-to-date with the latest clinical data supplied by the company, and incorporating in customer pitch and material
• Ensure efficient work plans and collaboration, including clinical, service, marketing and sales teams.

• Review and improve territory business plan and update quarterly

Operational Role Responsibilities

执行角色职责

• Completion of sales target: according to personal performance indicators, formulate the sales plan of the target market, conduct market research, screen the target customers of each subdivided product in the target market.

• Market development: develop potential customers according to the sales target, market development plans and specific implementation plans of the Department.

• Accounts receivable management: according to the Department's sales target, sales price system and sales policies, keep good communication with customers and the company's financial personnel, inform customers in advance to prepare for payment, control the amount of accounts receivable, speed up the return of sales funds, and ensure the smooth recovery of loans, so as to improve the company's capital turnover and reduce the company's business risks.

• Customer Relationship Management: conduct routine customer visits, timely understand customer requirements, and invite exhibitors and suppliers through product training and promotion. Maintain smooth communication channels with customers, and understand customer requirements at any time.

• Customer satisfaction: timely handle orders according to the company's order process, timely collect and feed back customer complaints, opinions and suggestions through communication with customers, and urge the company to respond quickly to improve customer satisfaction.

• Effective use of resources: strictly implement the company's expense policy, make a good sales expense budget, understand the sales focus of each stage, evaluate the rationality of customers' demand for resources, determine the expense use mode, track the use effect, summarize and improve in time, and improve the effectiveness of resource use.

• Develop potential customers according to the sales objectives, market development plans and specific implementation plans of the Department, understand the dynamics of customer demand, and feed back the progress of customer development to the sales manager in time, so as to achieve the sales objectives of the Department.

• Can be a buddy in new hire training program for new sales rep

• Can give training/guide to new sales rep

People & Leadership Responsibilities

人员和领导责任

• Ensure close collaboration with matrixed functions (service, clinical education) to build best-in class customer experience
• Support colleagues with advise, share best practice and drive the team to continuous improvement towards sales excellence

Upright and honest, proactive and down-to-earth, with a strong sense of responsibility

FUNCTIONAL EXPERTISE

职能要求

• Bachelor’s degree or above in medicine, biology, marketing and optics, with certain English communication skills.
• Basic English: can read documents/write email in English
• Public/Private sales channel working experience
• 5+ years in medical equipment sales. Or more than 5 years sales experience in foreign enterprises.
• Salesforce Knowledge is preferred
• Adapt to high frequency business trips

SOFT SKILLS

软技能要求

• Relentless hunger for results
• Commercial /business acumen
• Negotiation skills：
• Demonstrates resilience and adaptability in the face of adversity
• Excellent interpersonal communication skills, excellent influence and persuasion skills

Qualifications (Select the minimum qualifications required for this position to successfully achieve business requirements)

Education

*  Bachelor’s degree required

Education and experience combination:
*  Associate’s degree is equivalent to 18 months of experience
*  Bachelor’s degree is equivalent to three (3) years of experience
*  Master’s degree is equivalent to four (4) years of experience

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sit; use hands to finger, handle or feel objects, tools, or controls.
• Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Lifting/pushing/pulling and carrying products weighing up to 45 pounds
• Potential Exposure to moving mechanical parts, vibration and/or moderate noise levels.
• Potential Exposure to hazardous chemicals or other materials.
• Safety Shoes compliant with site specific policies/procedures must be worn in designated areas
• Potential Exposure to blood.
• Other (please specify)