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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5311Friday, September 15, 2023Position Title: Customer Service Associate (Ecommerce) CSR 1 Department: Operations Reportingto: Operations Supervisor Compensation Band/Level: CSR1 Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible so ...Read more about Alabang | CSR I E-CommerceMore
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E-Commerce Road, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines ● Req #5411Thursday, September 14, 2023Position Summary: Requires some advanced call center knowledge; Generally requires multi-skill sets; Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Work is more complex than CSR I and requires a higher level conceptual thinking skill. Requires a high school diploma or equivalent and 1-3 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on lim ...Read more about Eastwood | Customer Service Representative III (CSR III) - Search Engine AdvertisingMore
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E-Commerce Road, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines ● Req #5411Tuesday, September 12, 2023Position Summary: Requires some advanced call center knowledge; Generally requires multi-skill sets; Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Work is more complex than CSR I and requires a higher level conceptual thinking skill. Requires a high school diploma or equivalent and 1-3 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on lim ...Read more about Eastwood | Customer Service Representative III (CSR III) - Search Engine AdvertisingMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5397Monday, September 11, 2023Operations - Customer Service Representative II (CSR II) Position Title: Customer Service Associate (Ecommerce) CSR 1 Department: Operations Reportingto: Operations Supervisor Compensation Band/Level: CSR1 Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ ...Read more about ALABANG - E-COMMERCE (CSR II)More
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5387Friday, September 8, 2023Department: Operations Reporting to: Operations Supervisor Compensation Band/Level: CSRII Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, ...Read more about ALABANG | Fraud Management/ Manual Order CSR IIMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5387Friday, September 8, 2023Department: Operations Reporting to: Operations Supervisor Compensation Band/Level: CSRII Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, ...Read more about ALABANG | Fraud Management/ Manual Order CSR IIMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5289Friday, September 8, 2023Department: Operations Reporting to: Operations Supervisor Compensation Band/Level: CSRII Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, ...Read more about ALABANG | Fraud Management/ Manual Order CSR IIMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5376Wednesday, September 6, 2023Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and program performance. New processes and procedures are communicated through the Quality Specialists to agents requiring the ability to conver ...Read more about Majorel Clark | Quality Specialist for B2B AccountMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5139Tuesday, September 5, 2023Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and program performance. New processes and procedures are communicated through the Quality Specialists to agents requiring the ability to conv ...Read more about Majorel Clark | Quality Specialist - Business-to-Business AccountMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5002Tuesday, August 29, 2023Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ...Read more about Alabang | Analyst: WFM Reporting IIMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5302Monday, August 28, 2023Operations - Customer Service Representative I (CSR I) Position Summary: Responsible for handling support related questions for client customers and partners. This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. Inquiries may require CSR to provide support and guidance, education and technology information. May answer inquiries, solve problems, and perform limited troubleshooting using prov ...Read more about ALABANG | Customer Support (CSR I)More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #5147Monday, August 28, 2023Position Summary: The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction Overall Responsibilities: Handle pre and post reservation inquiries by phone, e-mail and fax; Handle customer requests by phone and e-mail; Modify, change and/or cancel existing reservations; Make outbound calls to ...Read more about CLARK | Customer Service Representative - Travel & Accommodations | Aug 28, 2023 |More
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116 Eastwood Ave, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines ● Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5101Thursday, August 24, 2023Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ...Read more about Alabang | Analyst: WFM Reporting IIMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5285Thursday, August 24, 2023Operations - Customer Service Representative II (CSR II)Operations - Customer Service Representative II (CSR II) Department: Operations Reporting to: Operations Supervisor Compensation Band/Level: CSRII Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We creat ...Read more about ALABANG | Fraud Management/ Manual Order CSR IIMore
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #5145Friday, August 18, 2023Position Summary: The customer service representative (CSR) handles customer questions and resolves customer issues. The position is dealing with customer requests and complaints by following program specific guidelines. The communication with the customer can take place through different contact channels (phone, email, chat etc.). The diagnosis and provision of a path of resolving inquiries related to all aspects of the appropriate program are main responsibilities of this position Overall Resp ...Read more about CLARK | Customer Service Representative Premium IT Account (Chat) | Aug 18, 2023 | 10441More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #5146Tuesday, August 15, 2023Position Summary: The customer service/technical support representative handles customer questions and resolves customer’s technical issues. The position is dealing with customer requests and complaints by following program specific guidelines. The communication with the customer takes place over the phone. The diagnosis and provision of a path to resolve inquiries and technical issues related to all aspects of our client’s product line are the main responsibilities of this position. Overall R ...Read more about CLARK | Customer Service Representative | Premium IT Account (Voice) | August 15, 2023 | 10353More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #5063Friday, August 11, 2023Position Summary: The customer service representative (CSR) handles customer questions and resolves customer issues. The position is dealing with customer requests and complaints by following program specific guidelines. The communication with the customer can take place through different contact channels (phone, email, chat etc.). The diagnosis and provision of a path of resolving inquiries related to all aspects of the appropriate program are main responsibilities of this position Overall Resp ...Read more about CLARK | Customer Service Representative Premium IT Account (Chat) | August 11, 2023 | 10440More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #5160Friday, August 4, 2023Position Summary: Perform accurate and efficient front-line contact center functions for ecommerce customers. This includes placing or modifying orders, checking order status, processing product exchanges and returns, issuing adjustments/credits and promotions, and recommending/selling and upselling products. This position works within a team structure to provide quality customer care and efficient call/online handling. Overall Responsibilities: Provides order support to customer via phone, ...Read more about Clark | Customer Service Representative - E-commerce | Aug 4, 2023 | 10887More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #5143Friday, August 4, 2023Position Summary: Content Reviewers/Moderators are responsible for the day-to-day management of Application or Internet content, ensuring a quality experience is provided to millions of application or internet users. Reviewers have the opportunity to make a significant and direct impact on the quality of social media and advertising products. Work includes screening and monitoring social media sites or applications for abusive, violent, maliciously false or other inappropriate content ensurin ...Read more about CLARK | Customer Service Representative | Social Media Account| August 4, 2023 |10828More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #5061Friday, August 4, 2023Position Summary: The customer service representative (CSR) handles customer questions and resolves customer issues. The position is dealing with customer requests and complaints by following program specific guidelines. The communication with the customer can take place through different contact channels (phone, email, chat etc.). The diagnosis and provision of a path of resolving inquiries related to all aspects of the appropriate program are main responsibilities of this position Overall Resp ...Read more about CLARK | Customer Service Representative Premium IT Account (Boomerang) | August 4, 2023 | 10676More
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5200Wednesday, August 2, 2023Position Title: Customer Service Associate (Ecommerce) CSR 1 Department: Operations Reportingto: Operations Supervisor Compensation Band/Level: CSR1 Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible so ...Read more about Alabang | CSR I E-CommerceMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5184Monday, July 31, 2023Operations - Customer Service Representative I (CSR I)Operations - Customer Service Representative I (CSR I)Operations - Customer Service Representative I (CSR I)Operations - Customer Service Representative I (CSR I) Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a c ...Read more about ALABANG - TRAVEL ACCOUNT (CSR I)More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #5166Friday, July 28, 2023Position Summary: The Store Advocate can consult with the customer and find the products or services that help the customer to realize their potential. In doing that, not only do they have the ability to create a fan for our client long term, by advising the customer on the various features and services available to the customer, but they also are helping to deliver against our bottom line. The Store advocate is a trusted advisor, somebody that can transfer the passion they have for our product ...Read more about CLARK | Customer Service Representative - Online Application Store | July 28, 2023 | 10893More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #5046Friday, July 28, 2023Position Summary: Perform accurate and efficient front-line contact center functions for ecommerce customers. This includes placing or modifying orders, checking order status, processing product exchanges and returns, issuing adjustments/credits and promotions, and recommending/selling and upselling products. This position works within a team structure to provide quality customer care and efficient call/online handling. Overall Responsibilities: Provides order support to customer via phone, ...Read more about Clark | Customer Service Representative - E-commerce | July 28, 2023 |More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #5037Friday, July 28, 2023Position Summary: The customer service representative (CSR) handles customer questions and resolves customer issues. The position is dealing with customer requests and complaints by following program specific guidelines. The communication with the customer can take place through different contact channels (phone, email, chat etc.). The diagnosis and provision of a path of resolving inquiries related to all aspects of the appropriate program are main responsibilities of this position Overall Resp ...Read more about CLARK | Customer Service Representative Premium IT Account (Boomerang) | July 28, 2023 | 10675More