Job Search
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5613Friday, November 3, 2023Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and program performance. New processes and procedures are communicated through the Quality Specialists to agents requiring the ability to conver ...Read more about Majorel Clark | Quality Specialist for Pioneer Financial AccountMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5577Friday, November 3, 2023Position Summary: Train and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front-line representative level employees (agents, advocates, representatives, support engineers). Responsible for the delivery of training curriculum to various audience members within the contact center including agents, supervisors, managers or quality team members in the area of Sales, Service or Technical Support. During Agent Training Del ...Read more about Majorel Clark | Trainer - Online App Store AccountMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5587Thursday, October 26, 2023Operations - Customer Service Representative I (CSR I)Operations - Customer Service Representative I (CSR I) Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: This posi ...Read more about ALABANG - TRAVEL ACCOUNT (CSR I)More
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5565Monday, October 23, 2023Company Summary:We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagem ...Read more about ALABANG | Automotive Account - CSR IMore
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #5275Friday, October 20, 2023Position Summary: Perform accurate and efficient front-line contact center functions for ecommerce customers. This includes placing or modifying orders, checking order status, processing product exchanges and returns, issuing adjustments/credits and promotions, and recommending/selling and upselling products. This position works within a team structure to provide quality customer care and efficient call/online handling. Overall Responsibilities: Provides order support to customer via phone, ...Read more about Clark | Customer Service Representative - E-commerce | October 20, 2023 |More
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5557Thursday, October 19, 2023Operations - Customer Service Representative I (CSR I) Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: This position is responsible for providing problem resolution a ...Read more about ALABANG - TRAVEL ACCOUNT (CSR I)More
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5547Wednesday, October 18, 2023Operations - Customer Service Representative I (CSR I)Operations - Customer Service Representative I (CSR I) Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: This posi ...Read more about ALABANG - TRAVEL ACCOUNT (CSR I)More
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5521Monday, October 16, 2023Your responsibilities: Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement Maintain quality reports at Agent and Team level Assist in developing and streamlining quality procedures Perform Quality of Service analysis (Verbatim Categorization & Case research) on Agent and Team level Contribute to the alignment with Team Managers and Quality Team to develop agent and team specific action and development plans Support /jointly conduct weekly Agent Round ...Read more about Majorel Clark | Quality Specialist - Search Engine AdvertisingMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5535Friday, October 13, 2023Position Summary: An experienced, confident individual with proven skills in Sales coaching, genuine dedication, and the people skills necessary to motivate our Sellers, drive our business and help our customers achieve more Overall Responsibilities: · Create an entrepreneurial sales excellence culture· Develop and Coach Sales team to ensure optimum success in reaching and exceeding sales targets.· Use key selling periods and launches to continually drive excitement, mora ...Read more about Majorel Clark | Quality (Sales) Coach - Search Engine AdvertisingMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5527Wednesday, October 11, 2023Position Summary: Train and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front-line representative level employees (agents, advocates, representatives, support engineers). Responsible for the delivery of training curriculum to various audience members within the contact center including agents, supervisors, managers or quality team members in the area of Sales, Service or Technical Support. During Agent Training Del ...Read more about Majorel Clark | Trainer for Pioneer Financial AccountMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5526Wednesday, October 11, 2023Position Summary: The Quality Manager oversees the Contact Center Quality program and provides direct support for Transaction Monitoring requirements, or Sales Verification or other requirements for a program or a vertical account either within a site and/or across multiple locations. This incumbent will supervise all personnel assigned to the quality program. This individual is responsible for the accuracy of evaluations, analysis and overall performance of Transaction Monitoring (Quality Coach ...Read more about Majorel Clark | Quality Manager for Financial AccountMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5508Friday, October 6, 2023Position Summary:Responsible for managing assigned account in support of business objectives to ensure account’s satisfaction with products and services. This responsibility encompasses a variety of activities that require consistent directing, planning, scheduling, and tracking of tasks. Account Manager will act as a single point of contact for the account (“account” and “program” are used similarly). Overall Responsibilities: Lead, manage and develop assigned managers through interactions ...Read more about Majorel Clark | Service Delivery Manager - Financial AccountMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5466Friday, October 6, 2023Operations - Customer Service Representative II (CSR II) Department: Operations Reporting to: Operations Supervisor Compensation Band/Level: CSRII Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we ...Read more about ALABANG | Fraud Management/ Manual Order CSR IIMore
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #5305Friday, October 6, 2023Position Summary: Requires high level call center working knowledge. Manages end to end (360 customer interaction (case management) while delivering world-class customer experience. Requires ability to handle business to business transactions. Knowledge may be acquired through on the job training. Requires a college degree or equivalent experience and at least 1 – 2 years of experience in the field or in a related area. Individuals are often required to exercise independent and critical thinkin ...Read more about CLARK | Customer Service Representative- Business to Business Account | October 6, 2023 | 11041More
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5495Wednesday, October 4, 2023Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team s ...Read more about Majorel Clark | Operations Supervisor for Financial AccountMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5481Monday, October 2, 2023Operations - Customer Service Representative I (CSR I)Operations - Customer Service Representative I (CSR I) Position Summary: Responsible for handling support related questions for client customers and partners. This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. Inquiries may require CSR to provide support and guidance, education and technology information. May answer inquiries, solve pr ...Read more about ALABANG | Customer Support (CSR I)More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #5306Friday, September 29, 2023Position Summary: Requires high level call center working knowledge. Manages end to end (360 customer interaction (case management) while delivering world-class customer experience. Requires ability to handle business to business transactions. Knowledge may be acquired through on the job training. Requires a college degree or equivalent experience and at least 1 – 2 years of experience in the field or in a related area. Individuals are often required to exercise independent and critical thinkin ...Read more about CLARK | Customer Service Representative- Business to Business Account | September 29, 2023 | 11042More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #5277Friday, September 29, 2023Position Summary: The Customer Service Representative, Digital Marketing, works in the online advertising sector partnering with SMB (Small and Medium-sized Business). The focus is on SMB advertisers acting as a trusted consultant providing the right digital media solution and support. The Customer Service Representative delivers solutions across search, display, and social media, optimized for the SMB enterprises. The Customer Service Representative works alongside advertisers helping them re ...Read more about Clark | Customer Service Representative| Search Engine Advertising | September 29, 2023 |More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #5274Friday, September 29, 2023Position Summary: Perform accurate and efficient front-line contact center functions for ecommerce customers. This includes placing or modifying orders, checking order status, processing product exchanges and returns, issuing adjustments/credits and promotions, and recommending/selling and upselling products. This position works within a team structure to provide quality customer care and efficient call/online handling. Overall Responsibilities: Provides order support to customer via phone, ...Read more about Clark | Customer Service Representative - E-commerce | September 29, 2023 |More
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5476Thursday, September 28, 2023Operations - Customer Service Representative I (CSR I) Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: This position is responsible for providing problem resolution a ...Read more about ALABANG - TRAVEL ACCOUNT (CSR I)More
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5139Thursday, September 28, 2023Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and program performance. New processes and procedures are communicated through the Quality Specialists to agents requiring the ability to conv ...Read more about Clark | Quality Specialist - B2B AccountMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5456Tuesday, September 26, 2023Operations - Customer Service Representative I (CSR I)Operations - Customer Service Representative I (CSR I) Position Summary: Responsible for handling support related questions for client customers and partners. This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. Inquiries may require CSR to provide support and guidance, education and technology information. May answer inquiries, solve pr ...Read more about ALABANG | Customer Support (CSR I)More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #5433Tuesday, September 26, 2023Position Summary: Content Reviewers/Moderators are responsible for the day-to-day management of Application or Internet content, ensuring a quality experience is provided to millions of application or internet users. Reviewers have the opportunity to make a significant and direct impact on the quality of social media and advertising products. Work includes screening and monitoring social media sites or applications for abusive, violent, maliciously false or other inappropriate content ensurin ...Read more about CLARK | Customer Service Representative | Social Media Account| November 10, 2023 |More
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5214Monday, September 25, 2023Position Summary: The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost-effective strategies to deliver on service level agreem ...Read more about Clark | Supervisor: Workforce Planning, Scheduling, & RTAMore
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #5294Friday, September 22, 2023Position Summary: The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction Overall Responsibilities: Handle pre and post reservation inquiries by phone, e-mail and fax; Handle customer requests by phone and e-mail; Modify, change and/or cancel existing reservations; Make outbound calls to ...Read more about CLARK | Customer Service Representative - Travel & Accommodations | September 22, 2023 |More