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  • E-Commerce Road, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines ● Req #3808
    Friday, October 7, 2022
    Department:    Operations                                          Reporting to:                        Operations Supervisor Compensation Band/Level:  CSRII   Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines ● Req #3806
    Friday, October 7, 2022
    Position Summary: The Talent Acquisition Specialist conducts functions associated with the screening and onboarding of agents. May assist with orientation functions as required.  Position receives direct supervision and performs tasks within defined regulations and procedures.   Overall Responsibilities: Screens and schedules candidates, who apply through company website, walk in traffic or from sourcing efforts.  Screening is done by telephone and live face-to-face interview as ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #3805
    Friday, October 7, 2022
    Position Summary: Content Reviewers are responsible for the day to day management of Internet content, ensuring a quality experience is provided to millions of internet users.  As a reviewer you will have the opportunity to make a significant and direct impact on the quality of social media and advertising products. Content Reviewers are responsible for optimal quality and productivity levels through data analysis.Requires energetic professional with technical aptitude. Experience in social medi ... More
  • E-Commerce Road, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines ● Req #3590
    Friday, October 7, 2022
    Position Summary: The Quality Coach provides Transaction Monitoring support or Sales Verification support (as applicable) requirements for a program or a vertical account either within a site and/or across multiple locations. This incumbent will conduct both Process Level and/or Agent Level contact Interactions between a Contact Center Representative and our client’s End User. This individual is responsible for the accuracy of evaluations, interaction assessment. Additionally, this indiv ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #3804
    Friday, October 7, 2022
    Position Summary:Responsible for providing industry-leading customer service while meeting the quality and scheduleexpectations of the company’s customers.  Provides advice and supports to business owners regarding advertising on the internet.  Overall Responsibilities: ·        Researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Communicates technical matters in laymen’s terms·        Records customer inquiries by documen ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #3803
    Friday, October 7, 2022
    Position Summary: Content Reviewers are responsible for the day to day management of Internet content, ensuring a quality experience is provided to millions of internet users.  As a reviewer you will have the opportunity to make a significant and direct impact on the quality of social media and advertising products. Content Reviewers are responsible for optimal quality and productivity levels through data analysis.Requires energetic professional with technical aptitude. Experience in social medi ... More
  • Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #3800
    Thursday, October 6, 2022
    Position Title: Data Privacy Coordinator Prepared By: Hiring Manager Authorized By: Human Resources Create Date: July 29, 2022 Version: 2.0 Department: Data Protection Reporting to: Sr. IS Manager (RISO/DPO) Compensation Band/Level: TBA Scope: SEA Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 75,000 employees in 41 countries design and implement customized solutions for this purpose. We create ... More
  • E-Commerce Road, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines ● Req #3773
    Friday, September 30, 2022
    The Quality Specialist evaluates individual staff performance by regular monitoring/coaching on a daily base driven by a daily/weekly and monthly target. Your responsibilities:   ·       Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement ·       Maintain quality reports at Agent and Team ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #3757
    Wednesday, September 28, 2022
    Position Summary:The Store Advocate is unique in the world of Microsoft CSS as they can consult with the customer and find the products or services that help the customer to realize their potential. In doing that, notonly do they have the ability to create a fan for Microsoft long term, by advising the customer on the various features and services available to the customer, but they also are helping to deliver against our bottom line.  The Store advocate is a trusted advisor, somebody that can t ... More
  • Quezon City, Metro Manila, Philippines ● Req #3746
    Friday, September 23, 2022
    Position Summary:Requires some advanced call center knowledge; Generally requires multi-skill sets; Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Work is more complex than CSR I and requires a higher level conceptual thinking skill.  Requires a high school diploma or equivalent and 1-3 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limi ... More
  • Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #3740
    Thursday, September 22, 2022
    Position Summary:   Provides support for the Southeast Asia pricing | Global English region Financial Planning and Analysis. Overall responsibilities are split between Pricing support and F,P&A.  May conduct special financial and business-related studies and cooperates with other departments in the preparation of analyses. Requires a bachelor's degree. Typically reports to a supervisor or manager. Contributes to moderately complex aspects of a project. Work is generally independen ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #3717
    Tuesday, September 20, 2022
    Position Summary:The customer service representative (CSR) handles customer questions and resolves customer issues. The position is dealing with customer requests and complaints by following program specific guidelines. The communication with the customer can take place through different contact channels (phone, email, chat etc.). The diagnosis and provision of a path of resolving inquiries related to all aspects of the appropriate program are main responsibilities of this position  Overall Re ... More
  • E-Commerce Road, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines ● Req #3590
    Monday, September 19, 2022
    Position Summary: The Quality Coach provides Transaction Monitoring support or Sales Verification support (as applicable) requirements for a program or a vertical account either within a site and/or across multiple locations. This incumbent will conduct both Process Level and/or Agent Level contact Interactions between a Contact Center Representative and our client’s End User. This individual is responsible for the accuracy of evaluations, interaction assessment. Additionally, this indiv ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #3712
    Monday, September 19, 2022
    Position Summary:Responsible for providing industry-leading customer service while meeting the quality and scheduleexpectations of the company’s customers.  Provides advice and supports to business owners regarding advertising on the internet.  Overall Responsibilities: ·        Researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Communicates technical matters in laymen’s terms·        Records customer inquiries by documen ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #3711
    Monday, September 19, 2022
    Position Summary:This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. May answer inquiries, solve problems, and perform limited troubleshooting using provided scripting and published materials. This position supports client customers in the following area: technical and service support. The individual in this position must possess strong customer service and troubleshooting skill they have an ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #3710
    Monday, September 19, 2022
    Position Summary:The customer service representative (CSR) handles customer questions and resolves customer issues. The position is dealing with customer requests and complaints by following program specific guidelines. The communication with the customer can take place through different contact channels (phone, email, chat etc.). The diagnosis and provision of a path of resolving inquiries related to all aspects of the appropriate program are main responsibilities of this position  Overall Re ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #3710
    Monday, September 19, 2022
    Position Summary:The customer service representative (CSR) handles customer questions and resolves customer issues. The position is dealing with customer requests and complaints by following program specific guidelines. The communication with the customer can take place through different contact channels (phone, email, chat etc.). The diagnosis and provision of a path of resolving inquiries related to all aspects of the appropriate program are main responsibilities of this position  Overall Re ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #3709
    Monday, September 19, 2022
    Position Summary:Responsible for providing industry-leading customer service while meeting the quality and scheduleexpectations of the company’s customers.  Provides advice and supports to business owners regarding advertising on the internet.  Overall Responsibilities: ·        Researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Communicates technical matters in laymen’s terms·        Records customer inquiries by documen ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #3707
    Monday, September 19, 2022
    Position Summary:Responsible for providing industry-leading customer service while meeting the quality and scheduleexpectations of the company’s customers.  Provides advice and supports to business owners regarding advertising on the internet.  Overall Responsibilities: ·        Researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Communicates technical matters in laymen’s terms·        Records customer inquiries by documen ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #3706
    Monday, September 19, 2022
    Position Summary: Content Reviewers are responsible for the day to day management of Internet content, ensuring a quality experience is provided to millions of internet users.  As a reviewer you will have the opportunity to make a significant and direct impact on the quality of social media and advertising products. Content Reviewers are responsible for optimal quality and productivity levels through data analysis.Requires energetic professional with technical aptitude. Experience in social medi ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #3706
    Monday, September 19, 2022
    Position Summary: Content Reviewers are responsible for the day to day management of Internet content, ensuring a quality experience is provided to millions of internet users.  As a reviewer you will have the opportunity to make a significant and direct impact on the quality of social media and advertising products. Content Reviewers are responsible for optimal quality and productivity levels through data analysis.Requires energetic professional with technical aptitude. Experience in social medi ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #3705
    Monday, September 19, 2022
    Position Summary:This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. May answer inquiries, solve problems, and perform limited troubleshooting using provided scripting and published materials. This position supports client customers in the following area: technical and service support. The individual in this position must possess strong customer service and troubleshooting skill they have an ... More
  • E-Commerce Road, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines ● Req #3682
    Tuesday, September 13, 2022
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepr ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines ● Req #3265
    Friday, September 9, 2022
    Position Summary: Position is responsible for coordination, planning, management and execution of special projects assigned to the operational unit.  Required to meet standards to include deadline and quality requirements. Identifies needed resources. May assemble a team and assigns tasks and responsibilities. May be required to act independently to complete assignments.  Reporting and other duties may also be assigned.    Overall Responsibilities: In collaboration ... More
  • E-Commerce Road, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines ● Req #3666
    Wednesday, September 7, 2022
    Department:  Human Resources                                  Reporting to:   HR Organization Supervises:  No                                                           FLSA:  Non-Exempt  2B   Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexib ... More