Customer Service Rep

Position Summary:

Customer Service Representatives are also responsible for providing support to customers via phone, email, or fax. You will be responsible to assist existing and prospective customers by determining their support need and facilitating contact with the correct business unit or department. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Overall Responsibilities:

• Establish appropriate and professional rapport with customers, using discussions to strengthen brand awareness and create follow up opportunities
• Respond to general questions and facilitate problem resolution
• Provide information and direct inquiries appropriate for the identified customer needs
• Accountable to provide complete resolutions to customers through process adherence, including internal/external client documentation
• Recognize when to escalate complaints or scenarios falling outside the support boundaries through established process
• Must be available to work any shift within the hours of operation
• Provides support to customer via phone and email

Job Requirements:

• High school diploma or equivalent is required
• Previous contact center experience is preferred
• Intermediate Windows based PC and software knowledge
• Must be fluent in written grammar and spelling and able to communicate in the business writing style in language hired for (English).
• Must be flexible to work all shifts within the department’s operating hours