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Contract Compliance and Controls Lead

Arvato De Mexico, SA DE C.V., Corporativo San Jeronimo Piso 7,, Monterrey, Nuevo León, Mexico Req #1250
Monday, December 20, 2021

Position Summary:


Responsible for the maintenance and execution of processes to manage the successful delivery of requirements across a suite of contracts. The role will involve development and execution of controls as well as reporting. Promotes continuous improvement in the company’s control of its contract requirements. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Typically requires 4 to 7 years of related experience.

Overall Responsibilities:

Managing Relationships

  • Provide support and guidance to key business stakeholders in implementing Majorel’s controls management system
  • Work closely with all parties responsible for the delivery of contract requirements (Operations, IT, HR, etc.)
  • Build and manage the relationship with local teams. Guide, and influence these teams on what is required

Managing Process and Administration

  • Lead a small team of analysts
  • Ensure delivery of all customer contract requirements across multiple contracts, clients and delivery sites.
  • Develop and execute effective controls
  • Understand, critique and recommend improvements to controls
  • Support the team in the analysis of all aspects of contracts and clauses, including reviews of controls and effectiveness
  • Support the team in producing detailed structured reports on contract and controls performance

Maintaining Operational and Company Standards

  • Ensure the controls management for our contracts is embedded across all relevant departments and individual roles within the company.
  • Promote the best interests of the company at all times
  • Support the organisation’s goals and values
  • Encourage and drive quality and continuous improvement of processes used across the business
  • Follow Company policies and procedures


  • Work with a global team
  • Provide excellent leadership facilitating team objectives and helps the team perform at their best, through motivating, guidance and developing them to achieve high performance.
  • Carry out training that encourages and drives quality and continuous improvement of processes within the team.

Team working

  • Work in a global organisation with different cultures
  • Work well as part of a team and effectively coordinate with remote teams
  • Work closely with counterparts in the Audit, Risk, Compliance, Information Security and Data Protection teams
  • Share ideas to enhance cross-team learning and business development
  • Build and maintain relationships with internal and external parties
  • Support the team’s efforts to succeed
  • Exhibit objectivity and openness to others' views

Job Requirements:

  • Bachelor’s Degree or equivalent
  • 3 years’ experience in one or more of the following disciplines: audit, compliance, contract management, quality controls, project management
  • Experience in executing and reporting on controls
  • Excellent written and verbal communication skills in English
  • Experience in team leadership or people management
  • Excellent communication, relationship management and influencing skills
  • Ability to analyse, present and report data
  • Ability to respond and challenge at senior level
  • Ability to adapt and respond to change
  • This is a global role and will require up to 10% travel, depending on business demands
  • Prior exposure to ISAE3402, SOX or similar standards
  • Experience in management and review of contract requirements and controls
  • Understanding of COSO or COBIT framework and internal controls design and evaluation methods
  • Experience in a CRM/BPO customer experience business is a distinct advantage
  • Have strong analytical as well as problem solving skills
  • Demonstrate attention to detail
  • Have an ability to function in a global team environment and work on multiple projects
  • Independent thinker with capability of challenging thought process while still maintaining a strong relationship with stakeholders
  • Ability to engage and communicate at all levels in the organisation
  • Manage time effectively, personally and on behalf of others
  • Ability to prioritize and re-prioritize work and manage service delivery targets within tight constraints
  • Take ownership for workload and be proactive in approach
  • Strong communication skills, using appropriate language and style of communication that is relevant to the situation and circumstances to influence
  • Demonstrate sufficient self-awareness to identify personal strengths and areas for development
  • Calm, reasonable and professional manner
  • Flexible to change, eager to improve and develop new skills
  • Display professionalism at all times

Other details

  • Job Family Support
  • Pay Type Salary
Location on Google Maps
  • Arvato De Mexico, SA DE C.V., Corporativo San Jeronimo Piso 7,, Monterrey, Nuevo León, Mexico