KDC is a network of best-in-class custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products. KDC delivers high-touch innovation, operational excellence, and speed to market to well-known and emerging beauty, personal, and specialty companies from coast to coast. KDC has its head office in Longueuil, Québec. In addition, KDC has 10 operating facilities located throughout North America. Altogether, the company employs nearly 4,800 talented and dedicated employees in North America.

 Title:              Manager, Quality Assurance

Reports to:     Director, Quality

Department:   Quality Assurance

Supervises:    QA hourly and salaried support staff

Organizational Relationships: Works closely with all areas of Operations, Planning, Customer Service, Logistics, Research & Development, and Quality.  Provides Quality leadership working with Supervisors, Team Leaders, Compounders, Mechanics, and Assemblers. Contact with Customers regarding specifications, investigations, audits, and quality agreements.

The position requires skills necessary for auditing, writing investigations, non-conformance reports, corrections, corrective actions, and document control updates.  The ideal candidate must understand and implement all cGMP and other related regulatory requirements. 

Primary Responsibilities/Accountabilities

• Ensuring all non-conformance investigations are complete, are properly closed out, and documented as per procedure, ensuring overall procedural compliance.
• Participates in the site Internal Audit program and external regulatory and customer audits.  Reports on audit findings, assigns findings to area owners, and tracks and facilitates the closure of findings in a timely manner.
• Trends complaints, non-conformances, investigations, and laboratory OOS investigations, providing explanation for the significant trends, and calling out when action is required to improve trends.  Manages multiple tracking spreadsheets and communications with assigned owners.
• Creates and updates procedures, work instructions, forms, and job aids, when required.
• Performs other duties as necessary.
• Lead investigation and resolution of issues; define problems, identify root causes, and implement corrective and preventive actions.
• Facilitate customer audits and lead corrective/preventive actions to address findings.
• Drive improvements to company systems, processes, and procedures to resolve and prevent issues related to specifications, validations, manufacturing, and product release.
• Provide Quality leadership; make and guide decisions that ensure products meet customer and regulatory requirements.
• Any other special projects and duties at the discretion of the Director, Quality. 

Knowledge, Skills, and Abilities

• Excellent problem solving, analytical, oral, and written communication skills.
• Strong investigative skills.
• Good organizational skills with the ability to multi-task.
• Knowledge of cGMP practices, of quality laboratory practices and processes, and current FDA guidelines.
• Demonstrates attention to detail.
• Display high standards of ethical behavior.
• Works with minimal supervision.
• Skilled in the use of computers, particularly word processing software.
• Flexible to constantly changing priorities.

Qualifications:

• BA/BS degree in a science related field preferred.
• Minimum of 2 years working in a Quality role in a manufacturing environment.
• Demonstrated ability to manage multiple projects simultaneously and set priorities.
• Team oriented with excellent written and verbal communication skills.
• ASQ CQE (American Society for Quality, Certified Quality Engineer (desirable).

KDC-ONE is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law. I understand that employment with KDC-ONE Company is at-will, meaning that I or KDC-ONE Company may terminate my employment at any time, or for any reason consistent with applicable state or federal law. I understand that KDC-One requires the successful completion of a drug and/or alcohol test as a condition of employment.