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Sr. Manager, Claims and Risk Management

2520 Red Hill Ave, Santa Ana, CA 92705, USA Req #233
Friday, January 5, 2024

Foundation Building Materials (FBM) is a leading North American distributor of building materials focused on meeting and exceeding the needs of local construction trades with best-in-class products and services. Based in California, FBM has more than 6,000 employees in more than 300 locations the U.S. and Canada. FBM’s core values – safety first, a focus on customers and team members, honesty and integrity – form the foundation for an outstanding customer experience that is recognized across the industry.

Company Overview: Foundation Building Materials (FBM) is a leading construction materials distribution company that serves the commercial and residential construction markets across North America. With a dedicated commitment to safety, quality, and innovation, FBM provides a wide range of construction products and services to contractors and builders. We are seeking a dynamic and experienced professional to join our team as the Sr. Manager of Claims and Risk Management.

 

Position Overview: As the Sr. Manager of Claims and Risk, you will be responsible for providing strategic leadership in developing, implementing, and overseeing comprehensive, sustainable claims, RMIS and risk management programs across Foundation Building Materials locations in the US and Canada.

 

Key Responsibilities:

 

Claims

  • Oversee the claims process, ensuring efficient and fair handling of claims by the insurance carrier(s).
  • Ensures claim teams, including insurance carrier adjusters and vendors are treating injured employees and customers with care, concern, and respect, as well as supporting them throughout the claims process.
  • Identifies and escalates claims with concerns, or red flags, and actively engages broker and carrier for resolution.
  • Communicates claims process to key stakeholders.
  • Collaborates across the organization to integrate claims management considerations into business processes.
  • Acts as a liaison between Canadian claims adjuster(s), broker, and branches.
  • Coordinates premium, policy and deductible payments with broker(s), insurance carrier(s) and accounting department.
  • Ensures claim vendors and WC defense attorneys are performing to expectations and supports all selection, budget, communication, and settlement authority.
  • Partners with accounting and finance on all claim related financials, keeps VP of Risk Management informed on changes in losses with impact to the budget.

 

Risk Management

  • Manages Origami RMIS (Risk Management Information System) to ensure accuracy of data, analytics, and reporting.
  • Directs claim workflows in the system.
  • Establishes ongoing incident and claim monitoring processes and delivers regular, comprehensive reports.
  • Leads regular and thorough investigations of incidents, report findings, and coordinate corrective actions to prevent recurrence by collaborating with operations and safety teams.
  • Designs and implements effective claim and risk mitigation strategies.
  • Partners internally to coordinate bonds and annual renewal with broker.
  • Coordinates year-end policy audits with insurance carriers.
  • Implements regular, easy to understand, training and awareness programs for branches to promote a culture of prevention and awareness in coordination with safety and operations.
  • Automates Certificate of Insurance tracking.
  • Stays current on all regulations or requirements, pertaining to claims and insurance practices.

 

Servant Leadership:

  • Leads and supervises a team of claim and risk professionals, mentor and coach for continued learning and development.
  • Provides guidance and support, in claims management, RMIS and insurance program processes.
  • Collaborates cross functionally with safety, legal, and operations teams.

 

Qualifications:

  • A bachelor’s degree.
  • Any combination of risk related designations (AIC, ARM, WCCA, CPCU), or years of experience managing workers’ compensation and general liability claims.
  • 4+ years’ experience workers’ compensation claims experience, preferably in multiple states.
  • 3+ years’ experience in general liability and/or property claims.
  • Experience managing employees and/or claims programs is highly preferred.
  • Excellent leadership, cross functional collaboration, communication, and interpersonal skills.
  • Working knowledge of Microsoft Excel and PowerPoint is required.
  • Strong problem-solving and analytical abilities.
  • Knowledge of RMIS systems or insurance claims system, such as Origami Risk is a plus. However, training is available.

 

 

FBM promotes an equal employment opportunity workplace with respect to all categories protected under applicable State and Federal law

Other details

  • Job Family Administrative
  • Pay Type Salary
Location on Google Maps
  • 2520 Red Hill Ave, Santa Ana, CA 92705, USA