Field Service Engineer - Sydney, Australia

ROLE PURPOSE

The Field Service Engineer performs direct service activities on Cynosure medical aesthetic.

The role will focus approx. 25% of its time to provide service activities in the office; 75% of its time the role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products. Customers will be focused in NSW, Victoria and Queensland, with occasional need to support in other areas of Australia.

Operational Role Responsibilities

• Install instruments at customer sites.
• Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies within KPIs
• Provide instrument and sample preparation training to customers.
• Provide emergency service and repairs and Preventative Maintenance as requested by customers.
• Report to supervisor any potential problems which could impact timely completion of assigned tasks, equipment shortcomings, and more complex equipment problems
• Maintain complete and accurate service records
• Interact with customers and monitor accounts
• Provide on-site technical support for workshops and/or shows
• Other duties and responsibilities as directed by supervisor
• Provide technical support and business guidance remotely through call center on
  non-scheduled service days.
• Promote service agreements to customers.
• Maintenance and accuracy of assigned inventory.
• Continually develop, exercise and maintain excellent customer relations skills
• Continually develop company and product Knowledge

• Special assignments and administrative duties as directed by Field Service Manager or designate.
• Maintain company assigned vehicle, tools, fixtures and test equipment in satisfactory condition.
• Participate in functional/company improvement projects

People & Leadership ResponsibilitiesClear communication to customers on issues and solutions

• Clear communication within team to allow best practice sharing and continuous improvement
• Advise less experienced team members as needed

FUNCTIONAL EXPERTISE

• Familiarity with computers, DOS, Word and Excel, SalesForce
• Demonstrate familiarization with basic Laser technology and applications

SOFT SKILLS

• Focus on detail and accuracy
• Balance speed with safety
• Good time management skills
• Good communication skills

Qualifications (Select the minimum qualifications required for this position to successfully achieve business requirements)

Education

☐ Electronics / Electrical qualifications or equivalent Electrical trade
☒ Bachelor’s degree required

☐ Education and experience combination:

☐ Associate degree is equivalent to 18 months of experience

☐ Bachelor’s degree is equivalent to three (3) years of experience

☐ Master’s degree is equivalent to four (4) years of experience

Specific Area of Study: electronics or equivalent experience preferred

Experience

☒ 5 to 8 years relevant experience

Specific Related Experience:

• field service experience in troubleshooting medical electronics equipment
• Technically oriented with hands on Laser technical experience preferred

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sit; use hands to finger, handle or feel objects, tools, or controls.
• Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Lifting/pushing/pulling and carrying products weighing up to 45 pounds
• Potential Exposure to moving mechanical parts, vibration and/or moderate noise levels.
• Potential Exposure to hazardous chemicals or other materials.
• Safety Shoes compliant with site specific policies/procedures must be worn in designated areas
• Potential Exposure to blood.
• Other (please specify)

Cynosure is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, ender Identity, National Origin, Disability, Veteran