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Service Technician - Industrial Machinery (Dallas, TX)

2777 E Long Ave, Fort Worth, TX 76137, USA Req #48
Tuesday, December 12, 2023

Company description

We solve the world’s cleaning and transport cooling problems with products that are environmentally sustainable, do not generate waste streams, and are occupationally safe. Our dry ice cleaning and dry ice production products put recycled CO2 to work - replacing harmful processes with a water-free, waste-free, and chemical-free solution.
 

Cold Jet is the global leader in dry ice technology. We are growing rapidly and we will continue to maintain our dominant market position by hiring, training, and retaining talented, energetic, and entrepreneurially-minded individuals around the world.

 

Our Culture

We have built a culture that encourages success and also promotes an environment of innovation and free-thinking. Initiative, hard work and achievement are attributes that we value and they do not go unnoticed.
 

We set challenging goals for individuals, and our company as a whole, and those that perform and produce results are rewarded, both financially and professionally. The opportunities are limitless for those that take part in steering the company to success and driving the company to further growth.

 

For more information about Cold Jet, please visit www.coldjet.com.

The Service Technician Technician & Operations Specialist is responsible for providing installation, service and troubleshooting support on primarily dry ice blasting machines but also dry ice manufacturing equipment in our office and in the field.  The person will ensure timely follow up on service opportunities, support on operational, office tasks and provide accurate documentation of quotes & service orders. This position will be for the Dallas, TX area. NO RELOCATION GIVEN.

Technician Responsibilities

 

  • Perform equipment repairs at some customer sites in the field and at Cold Jet’s office, performing electrical and mechanical troubleshooting and repair on industrial machinery
  • Provide technical remote support & hands on troubleshooting
  • Generate and update service quotes, service call orders and job entries in company software systems and complete associated paperwork
  • Contribute to sales of parts and service
  • Support other Cold Jet departments, sales, engineering and operations
  • Able and willing to travel up to 10% of the time.
  • Resolves customer issues diplomatically, and creates value for both customers and Cold Jet in a professional manner
  • Communicates clearly and effectively with customers in a training situation
  • Effectively applies technical and logical methodologies to solve problems in stressful and difficult environments
  • Effectively schedules work load, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer

 

Operations Support Responsibilities

 

Inventory Management 

  • Implement inventory control procedures and sequence of operations within Cold Jet’s office to optimize inventory flow as well as ensure inventory accuracy and correct use of systems
  • Review monthly inventory trends and discuss variations with the inventory manager
  • Recommend the replenishment of inventory as required by sales activity
  • Work in collaboration with the Inventory Manager, plan and execute cycle counts and annual  inventory audits  

 

Generation of Revenue within Assigned Territories

  • Work effectively with the regional sales representatives to service their customer
  • Work with customer, look for opportunities to propose add-on sales of spare parts, accessories, extended service plans, spare part kits etc.
  • Work with the Cold Jet ERP & CRM software and log all customer issues that are not immediately resolved
  • Track and share calls taken, orders taken, calls opened, calls closed, and other relevant productivity measures
  • Identify and pass along to regional sales representatives’ opportunities for additional machine sales

 

 

Department Support

  • Listen to, understand, gain knowledge of customer needs, issues, problems, and with empathy, satisfy customers with best solutions above and beyond the normal call of duty
  • “Own” customer requests and issues, follow-up to ensure 100% satisfaction
  • Handle all company business in the best interest of both customer and Cold Jet by creating value and providing win-win solutions
  • Build a long-term relationship with the customers so they can recognize you as a point of contact for customer service needs
  • Purchase office supplies and office services for the office
  • Forward business correspondence to headquarters and disseminate local correspondence from headquarters

 

Position Requirements

Education & Experience

  • 5+ years’ experience in field service working with mechanical equipment

Skill Competencies

  • Proficient level skills with MS Office, especially Excel, and ERP & CRM applications
  • Strong business communication skills, from oral presentations to business writing
  • High attention to detail
  • Strong mechanical aptitude

Equal Opportunity Employer

Other details

  • Pay Type Hourly
  • Job Start Date Tuesday, December 12, 2023
Location on Google Maps
  • 2777 E Long Ave, Fort Worth, TX 76137, USA