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Customer Service Coordinator - Zellik

Zellik, 1731 Asse, Belgium Req #40
Tuesday, October 24, 2023

Company description

We solve the world’s cleaning and transport cooling problems with products that are environmentally sustainable, do not generate waste streams, and are occupationally safe. Our dry ice cleaning and dry ice production products put recycled CO2 to work - replacing harmful processes with a water-free, waste-free, and chemical-free solution.
 

Cold Jet is the global leader in dry ice technology. We are growing rapidly and we will continue to maintain our dominant market position by hiring, training, and retaining talented, energetic, and entrepreneurially-minded individuals around the world.

 

Our Culture

We have built a culture that encourages success and also promotes an environment of innovation and free-thinking. Initiative, hard work and achievement are attributes that we value and they do not go unnoticed.
 

We set challenging goals for individuals, and our company as a whole, and those that perform and produce results are rewarded, both financially and professionally. The opportunities are limitless for those that take part in steering the company to success and driving the company to further growth.

 

For more information about Cold Jet, please visit www.coldjet.com.

Position Summary

 

We are currently looking for a Service Assistant and a talented multi-task supporter for our activities in our European sales/service office location in Zellik, Belgium and to support our service manager and field service technicians in Europe with customer care and service/part supplies. An “Octopus” and “Go-Getter” personal attitude making customer satisfaction and technical performance your priority.

 

Position Responsibilities

 

  • Manage and maintain the Zellik inventory/warehouse including its cleanness and housekeeping (Project: Support and manage implementation of mobile warehouse/barcoding technologies).
  • Goods receive and shipments management including freight bookings/ERP processing in/out of goods to the Cold Jet European entities.
  • Cold Jet Connect Data and Contract Officer (Europe) – Maintain and manage our service agreements and pro-actively update customers/technicians with scheduled PM and 12-month contact calls/check visits.
  • Prepare and maintain Service Agreements calculator.
  • Answers incoming service calls and redirects them to the appropriate office/person via service.eu ticketing system – QUALIFY the request for quote and support!
  • Handling of standard spare parts request for quotes and order-handling/service job entry in our ERP system
  • Back up Service Coordinator Europe and other jobs and duties as required/assigned.
  • Service Support to other functions at the Zellik office location (Sales, Marketing, Finance/Accounting/ Management)

 

 

Position Requirements

 

Education & Experience

 

  • High School or BS degree equivalent work experience in communications or a technical area of study 
  • Five or more years of diverse experience and accomplishment in customer service or telephone sales for a technical or capital goods company

 

Skill Competencies

 

  • Service-oriented and client-oriented
  • Speaks several languages (English, Dutch and French). Knowledge of German is advantage.
  • Natural “flair and interest” for technical product
  • Excellent communication skills and uses appropriate phone etiquette.
  • 1-3 years’ experience with similar service administrative responsibilities
  • Possesses an affinity for administrative workflows, takes pride in the speed and accuracy of work performed
  • Responds to pressure calmly and professionally, manages stress appropriately - Proactive, takes initiative when appropriate.
  • Proficient in data management and tools (MS Excell…)
  • Possesses practical knowledge of and experience with ERP systems, MS Office tools and other standard computer applications.
Equal Opportunity Employer

Other details

  • Pay Type Salary
Location on Google Maps
  • Zellik, 1731 Asse, Belgium