Customer Care Rep - Outdoor Living Products

Neenah, WI, 120 N Commercial St, Neenah, Wisconsin, United States of America Req #14819
Wednesday, February 7, 2024

Alta Resources is Hiring!

0429 Polywood Customer Care Rep

Temporary Customer Care Reps:

The Customer Care Representative position provides professional, quality, and "best in class" service for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound phone calls, email, chat and validation of orders. This role is responsible to facilitate, analyze and resolve any customer issues, provide product support and/or investigate questions or follow up to resolvw those concerns in an accurate and timely manner to ensure customer retention and loyalty.

To be considered for this role candidates must possess the following:

  • High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.

  • Previous work experience in customer service, sales, training, or member retention required. Industry experience or any other service related industry experience is a plus.

  • Ability to quickly learn complex program and product knowledge, work on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone via a headset at the same time. Beginner to Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook is desired. Keying data entry efficiently and accurately with proficiency in typing/keyboard is required. Polished phone demeanor, tone and etiquette is required.

The salary grade for this position is JJ.

The hours of Operations are Monday through Friday between the hours of 6:00am to 6:00pm pst.

Training hours are 8:00 to 4:30 CST. Must be able to to attend for these hours.

Other Key Points:

  • In office only

  • Seasonal position. If representative performs well, has good attendance and a good attitude, we will find them a home in ALTA after the season ends

  • Season could end anywhere from August to October

  • We will take Part Time and Full Time Employees

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Other details

  • Job Family Customer Care Rep
  • Pay Type Hourly
Location on Google Maps
  • Neenah, WI, 120 N Commercial St, Neenah, Wisconsin, United States of America