Product Manager

The Software Product Manager provides the organization with product and project management, client coordination, and subject matter expertise. The individual is involved in the full product life cycle, assisting in development of comprehensive roadmaps to include both short- and long-term goals and milestones. This individual identifies and coordinates with development teams, vendor resources and clients to lead daily activities of the product team and monitor and encourage completion of milestones within specific budgets and schedules, aligned with organizational goals and objectives.

Responsibilities

• Work within an Agile team environment; attend and actively engage in all agile team ceremonies (i.e. daily stand-ups, sprint grooming, planning, and retrospectives).
• Provide leadership, guidance, and mentoring to the product team members.
• Collaborate with internal and external customers to analyze needs, align product roadmap with strategic goals, and assess value.
• Develop scope, define backlog items (epics/user stories), and maintain an appropriately prioritized backlog.
• Solve product-related problems, make decisions, and conduct trade-off analysis to meet business deliverable commitments.
• Serve as an ambassador for the product, acting as the primary contact for queries, and represent the development team in front of stakeholders, customers, and/or users.
• Develop deep expertise in assigned products and their market segments.
• Collaborate with cross-functional teams to create and maintain product documentation, ensuring accurate and user-friendly release notes accompany product updates and changes.
• Conduct ongoing research to understand customer needs and preferences, provide support for customer inquiries and onboarding processes.
• Oversee quality assurance and testing processes to ensure product reliability and performance.
• Perform other duties as needed and/or assigned.

Requirements

• Bachelor’s degree or equivalent experience in software product and/or project management.
• Minimum of five (5) years working experience as a Product Manager or Product Owner on an Agile team.
• Experience defining a product roadmap.
• Experience with management of stakeholders and their expectations.
• Experience working with cross-functional teams to deliver on a common goal.
• Experience working in Agile methodologies, including Scrum or Kanban.
• Excellent time management and prioritization skills.
• Proven ability to develop, coach, motivate, and mentor.
• Strong project management, process, problem solving, organizational/business planning, leadership, learning and development, and relationship building skills.
• Excellent knowledge of best practices around management, control, and monitoring of IT applications and software development.
• Strong communication skills, both written and verbal.
• Familiarity with SQL Server Management Studio or other database management tools is a plus.
• Experience working in Agile methodologies, including Scrum or Kanban. 
• Certified Scrum Product Owner (CSPO®) is a plus.
• Experience working with JIRA is a plus.