CSE Service Technician - Los Angeles/Orange County Area

Los Angeles, CA, USA ● Orange County, CA, USA Req #339
Thursday, September 7, 2023

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At Christie®, we create award-winning light technology solutions and services that help our partners and customers deliver unforgettable shared experiences. We’re a global group of passionate people at a company committed to leading-edge innovation, creating high-quality illumination products and solutions, and inspiring our customers and one another. We like to say we’re a global company with local roots. We work collaboratively to support our partners in every market and region we serve around the world.

This IS NOT a REMOTE position, This is for the Los Angeles / Orange County, California, Candidate should live in a 50 mile radius to this market, Christie will not provide moving expenses.

About the opportunity:

We are looking for a higly motiviated Customer Service Engineer.


  • Coordinate equipment repairs and maintenance accurately allowing enough time for transit and testing
  • Provide timely and effective technical support to meet the customers’ expectations via telephone or in person
  • Develop and maintain good customer relationships
  • Evaluation services to engineering for software and hardware changes and the evaluation of new products and designs for the Marketing department
  • Troubleshoot and resolve Network issues i.e. connectivity, applications, Internet, Web, WAN, e-mail and infrastructure
  • Repair, and update products and software
  • Ability to diagnose and repair Digital Projectors and Digital systems
  • Perform emergency service at the client’s locations as needed to ensure the full functionality of AV systems and related equipment
  • Support live events/screening
  • Provide detailed technical documentation relating to all functions performed
  • Provide on call technical phone support and field response
  • Install and document the installation of AV products and related equipment
  • Perform scheduled preventative maintenance to ensure optimum operation and a minimum of down time of AV systems
  • Perform emergency service at the client’s locations as needed to ensure the full functionality of AV system and media systems
  • Provide detailed technical documentation relating to all functions performed
  • Provide technical training for the end user relating to the operation of AV system and related equipment
  • Maintain accurate market inventory and inventory reports

What we're offering:

A competitive salary, vacation, health & dental benefits, and employer-matched 401 K pension plan.  You will have opportunities to gain experience, grow and collaborate with professionals on a global reach. Whether you are working with the leading minds in the industry on high-profile projects, with internal teams to support continuous improvement, or with our customers to inspire and delight – your contributions will have influence.

The experience and skills we value:
  • Minimum 1-3 years relevant experience in technical support, networking, field service, PC repair or related field
  • Minimum 1-3 years’ experience in repair/maintenance/theory of Digital projection systems and/or other Audio systems, in technical support, networking, field service, PC repair or related field experience
  • Experienced with audio/video test and calibration and related equipment

What will put you ahead:

  • Experience with multimedia equipment installation and service
  • Must be able to use a multimeter
  • Solid understanding of AC/CDC voltages
  • Electrical/Electronic understanding/training including troubleshooting skills
  • Understand AV signal flow and the ability to troubleshot to find failed component
  • Ability to provide on-call support when necessary
  • Experience with multimedia equipment installation and service
  • Experienced with AV testing and calibration equipment
  • Excellent communications and customer service skills (verbal, written & analytical)
  • Understanding of analog and digital circuits
  • Ability to lift 50 lbs. without assistance
  • Ability to safely climb ladders up to 20 feet
  • Ability to safely operate and navigate a motorized lift to 35 feet
  • Must be comfortable completing work using ladders and lifts
  • Audio-visual skills and product knowledge
  • A strong working knowledge of PC hardware & setup
  • Experience working with and troubleshooting within a windows operating system·Field service and equipment repair
  • Presentation/teaching skills
  • Must be comfortable working in a high stress, fast paced environment with shifting priorities
  • Strong attention to detail
  • Excellent time management and organizational skills
  • Applicants must be authorized to work in the U.S.
  • Must possess a valid US driver’s license that is good standing
  • A-Plus certification preferred


Specialized Skills:

  • Experience with professional audio and A/V technologies (AES3, SDI, HDMI)
  • Previous experience with troubleshooting at the board level for AV equipment utilizing software, error logs and service manuals
  • Knowledge of audio signal processing and audio I/O implementation is a plus
  • Knowledge of networking concepts including TCP/IP, routing, and switching
  • Negotiating skills in dealing with customers
  • Excellent work ethics
  • Excellent technical problem solving, troubleshooting, follow up skills
  • ust be able to identify a problem
  • Audio calibration experience
  • Ability to achieve results, meet deadlines and adjust to quickly changing requirements and


  • Ability to Comprehend
  • Reading and Writing
  • Air and Ground Travel
  • Able to sit, stand, push or pull for periods of time
  • Sitting and using finger movements
  • Communicating orally
  • Handling objects (manual dexterity)
  • Reason and analyze
  • Perform calculations
  • Testing devices to review their functionality
  • Furnishing clients with maintenance-related advice.
  • Heeding prevailing building and safety stipulations.
  • Excellent verbal communication skills
  • Ability to seek clarification when presented with ambiguous requests.
  • Available to tend to call-outs when needed including weekends


  • Light Lifting (up to 25 lbs.), Moderate (25-50 lbs.) to Heavy (50 lbs.+)
  • Reaching above shoulder level
  • Excessive Noise

Christie is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status (VEVRRA). We are committed to building a diverse and inclusive workplace.  

If you require special assistance or accommodation while seeking employment with Christie Digital Systems USA, Inc., please call Human Resources at (714) 236-8610. We are open Monday through Friday from, 8 a.m. to 5 p.m., Pacific Time. 

Equal Opportunity Employer (EEO):

Christie Digital Systems provides equal employment opportunity without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a disabled veteran, recently separated veteran, Armed Forces Service Medal veteran, or other protected veteran, marital status, familial status, age, handicap or disability, genetic predisposition or carrier status, uniformed service status or any other characteristic protected by applicable law. If you’d like more information about your EEO rights as an applicant under the law, please click here: 

EEO is the law | EEO is the law GINA Supplement 

Other details

  • Pay Type Hourly
  • Min Hiring Rate $23.00
  • Max Hiring Rate $28.00
Location on Google Maps
  • Los Angeles, CA, USA
  • Orange County, CA, USA